Warranty Terms & Conditions

5-Year Limited Warranty Information

5-Year Limited Warranty Information

Warranty Overview:

We are committed to providing quality and durable products. This product is backed by a 5-year limited warranty, ensuring your peace of mind and satisfaction with your purchase.

Coverage:

This warranty covers physical damage to the product that occurs under normal use conditions.

Terms and Conditions:

Duration:

  • This warranty is valid for a period of 5 years from the date of purchase.

Eligibility:

  • To be eligible for warranty service, you must provide proof of purchase.

Coverage Details:

  • Included: Physical damage to the screen resulting from manufacturing defects or normal use.
  • Excluded: Damages caused by misuse, abuse, accidents, or unauthorized modifications. This warranty does not cover subjective issues such as unsatisfactory privacy performance or other performance-based concerns.

Replacement Policy:

  • If the screen tears during the warranty period due to covered reasons, we will offer a replacement product or parts at no additional cost, subject to availability.

Proof of Purchase:

  • You must present a valid proof of purchase to claim warranty service.

Claim Procedure:

  • Contact our customer service department to initiate a warranty claim.
  • You may be required to provide photographs or other evidence of the damage.

Shipping Costs:

  • If a replacement product or parts are required, shipping costs may apply.

Limitations:

  • This warranty is non-transferable and applies only to the original purchaser.
  • It does not cover incidental or consequential damages.
  • Any modification or repair attempted by unauthorized personnel will void this warranty.
  • This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
  • For residents of California, the implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of the express warranty. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
  • For business transactions, implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are expressly disclaimed or limited to the duration of the express warranty where permissible by law.

Contact Information:

Our goal is to ensure your satisfaction with our product. If you have any questions or concerns regarding this warranty, please don't hesitate to contact us.

Definitions:

  • Normal Use Conditions: Usage of the product in accordance with the manufacturer's guidelines and instructions.
  • Manufacturing Defects: Flaws or issues that occur during the manufacturing process, which are not due to user actions or external factors.
  • Physical Damage: Visible harm or damage to the product, such as tears to the screen, which impairs its functionality or appearance.
  • Misuse: Improper or incorrect use of the product, which is not in line with the manufacturer's guidelines and recommendations.
  • Abuse: Intentional or unintentional harm or damage caused to the product through excessive force or harsh handling.
  • Accidents: Unexpected events that cause damage to the product, which are not related to its normal use.
  • Unauthorized Modifications: Changes or alterations made to the product by anyone other than authorized personnel.
  • Incidental Damages: Minor, secondary damages that occur as a result of using the product.
  • Consequential Damages: Significant, indirect damages or losses that occur as a result of using the product.
  • Non-transferable: The warranty applies only to the original purchaser and cannot be transferred to another person.